Returning the På(fyll) container: here’s how you do it

På(fyll) is a circular service. The containers come to your home, get returned, go to someone else's home, get returned, and continue in the same loop – the circle simply doesn't complete unless the containers are returned to us. Each time you return a container instead of buying and discarding single-use packaging, you contribute to making the world a bit more sustainable.


Now, here you are, having turned the container upside down over the soap dispenser to get the last drops of soap out, and now you need a refill to avoid what we at På(fyll) call "foam sniffles" (the sound an empty soap dispenser makes when you try to get soap out, even though you know it's empty).

How to proceed?

Step 1:

Scan the QR code on the side of the container.

Step 2:

Choose "Order Refill" and go to the shopping cart. You can also add more products if you wish. Check the delivery date, choose a pickup time that suits you, and complete the order.

Wait a few days for the På(fyll) box to find its way to your home.

Step 3:

Unpack the new containers and place the empty ones back in the same box, then tape it shut. Write the return code you received by email clearly on the outside of the box. Also, make sure to mark out or completely remove the old shipping label.

Step 4:

Place the box out the evening before it is scheduled to be picked up. You'll also receive an SMS from us to remind you to place it out – we understand how easy it is to forget dates in daily life.

Step 5:

Repeat the process the next time you need a refill!

Leveranse fra På(fyll) på dørmatta!

Common Questions about Returns

"Can I request a return on PC as well?"

If you don't want or can't use the QR code, you can request a return when ordering a refill on the website or by going directly to påfyll.com/return.

"I've lost the return label. What should I do?"

You receive a pickup code when you request a return. You can clearly write this on the box if you haven't received or have lost the return label. It's important to remove or clearly mark over the previous shipping label so that the logistics are correct for the courier.

"Where should I place the box?"

As a general rule, place the box in the letter box if you live in a house or on the doorstep for apartments. If unsure, check helthjem.no.

If the box doesn't fit in your letter box, you can hang it in a bag on the letter box, making it easy for the pickup courier to see and access it.

"Do I have to order new products when returning the empty containers?"

No, you can also order only pickup. Do this the same way: scan the QR code and choose "Pickup Only," or go to påfyll.com/return.

"Can I use a different box than the one the new containers came in?"

The return must be packed in a box, but you can use your own box as long as it's not larger than 35x35x12 cm. This ensures it meets Helthjem's package requirements and will be picked up from your location. However, we encourage the reuse of our "one-loop" box – the same box for new products as well as returns.

Learn more about how På(fyll) works - from A to Z.

Products

  • Hand soap - Klar
    Hand soap
    kr 104,00
    Klar
    115,56 kr/l
  • Shower gel - Klar
    Shower gel
    kr 139,00
    Klar
    154,44 kr/l
  • Dish wash - zalo
    Dish wash
    kr 48,00
    zalo
    53,33 kr/l
  • Hand soap - lano
    Hand soap
    kr 56,00
    lano
    62,22 kr/l
  • Kitchen spray - klar
    Kitchen spray
    kr 144,00
    klar
    160,00 kr/l
  • Dish wash - klar
    Dish wash
    kr 102,00
    klar
    113,33 kr/l
  • Dishwashing Liquid Nature - grumme
    Dishwashing Liquid Nature
    kr 67,00
    grumme
    74,44 kr/l
  • Laundry Detergent - grumme
    Laundry Detergent
    kr 151,00
    grumme
    75,50 kr/l
  • Laundry Detergent Linden Flower - grumme
    Laundry Detergent Linden Flower
    kr 151,00
    grumme
    75,50 kr/l
  • Shower gel - dr. greve
    Shower gel
    kr 110,00
    dr. greve
    122,22 kr/l
  • Bathroom spray - jif
    Bathroom spray
    kr 75,00
    jif
    83,33 kr/l
  • Kitchen spray - jif
    Kitchen spray
    kr 75,00
    jif
    83,33 kr/l
  • Laundry detergent - blenda sensitiv
    Laundry detergent
    kr 146,00
    blenda sensitiv
    81,11 kr/l
  • OMO Ultra White liquid detergent  - omo
    OMO Ultra White liquid detergent
    kr 110,00
    omo
    61,11 kr/l
  • Universal spray - jif
    Universal spray
    kr 72,00
    jif
    80,00 kr/l
  • Green soap - krystal
    Green soap
    kr 93,00
    krystal
    51,67 kr/l
  • Laundry detergent - klar
    Laundry detergent
    kr 130,00
    klar
    72,22 kr/l
  • Laundry detergent - milo
    Laundry detergent
    kr 173,00
    milo
    96,11 kr/l
  • Laundry detergent - omo
    Laundry detergent
    kr 141,00
    omo
    78,33 kr/l
  • Zalo Sensitive liquid dishwash - zalo
    Zalo Sensitive liquid dishwash
    kr 103,00
    zalo
    114,44 kr/l
  • Lavender hand soap - lano
    Lavender hand soap
    kr 96,00
    lano
    106,67 kr/l
  • Zalo Sensitive kitchen hand soap - zalo
    Zalo Sensitive kitchen hand soap
    kr 124,00
    zalo
    137,78 kr/l
  • Shower gel - lano
    Shower gel
    kr 75,00
    lano
    83,33 kr/l
  • Milo Fragrance-Free liquid laundry detergent - Milo
    Milo Fragrance-Free liquid laundry detergent
    kr 170,00
    Milo
    94,44 kr/l

Other articles

  • Circular economy is the solution
    Circular economy is the solution
    Sustainability
  • Meet the founder: Bård
    Meet the founder: Bård
    About På(fyll)™
  • How does it work?
    How does it work?
    What is På(fyll)™

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