Frequently asked questions
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What is På(fyll)?
På(fyll) is a service that makes it easier for you to live more environmentally friendly by reducing the use of single-use plastic. We deliver everyday products, such as soap from well-known brands like Lano, Klar, Zalo and OMO, in reusable containers to your doorstep. When you need a refill, you simply order a new one, and we collect the empty containers when we deliver the refill, clean them, refill them and use them again. A bit like the milkman.
How does På(fyll) work?
På(fyll) works in such a way that you order the everyday products you need for cleaning and personal care. We deliver the products to your home in containers that can be used over and over again. The products are delivered in specially designed containers of 900 ml or 2100 ml, depending on the product. When you need a refill, we pick up the containers, clean them, refill, and deliver again.
What is meant by På(fyll)?
We named the service På(fyll) from the act of refilling and the refill itself. The word "på" - meaning 'on' - also indicates that the containers are easy to stack and reuse. Our goal is to deliver everyday products in a simple and more sustainable way, and to make good choices a little more accessible. In the long run, we hope to be able to deliver refills of everything you use a lot of at home.
Who is behind På(fyll)?
På(fyll) is a result of collaboration between Orkla, Æra, and Bakken & Bæck. Together, the companies wanted to make it easier to live more environmentally friendly and reduce the use of single-use plastic, without cutting the products you need every day.
Want to get to know the På(team) better? Meet our founder and COO, Bård Bringsrud Svensen.
Which products does På(fyll) offer?
We currently offer products from well-known Norwegian brands such as Zalo, Lano, Omo and Klar. These are products for cleaning, laundry, and handwashing that work well, smell good, and feel good. In the long run, we hope to be able to offer all your household favorites.
Are there more products coming?
The short answer is: Yes! We are still in the start-up phase and we started with Zalo, Lano, Omo and Klar, but will be able to offer more products in the future. If you have any specific requests, please send them to us in an email or on social media.
Why don't you have fragrance-free products?
This is something we want to offer and are working on being able to offer in the long term. Even if our containers are rinsed and washed thoroughly when they are returned, there may be traces of perfume. Many people who use fragrance-free products do so because they are allergic to perfume. Therefore, we must be absolutely sure that we find a good solution so that those who cannot tolerate perfume can safely buy perfume-free refills.
Here we have to test and explore a lot on how we solve it. Therefore, we don't know when we can offer it yet.
What is a På(fyll) container?
A På(fyll) container is a reusable container (900 ml and 1200 ml) with a screw cap. They are easy to pour from, easy to store, and made to be used again and again for many years to come. The containers are also designed so they can be easily stacked in various ways and are user-friendly.
We are building a system that allows the containers to be used for many years to come. This means that they are only on loan, and we need them back for the system to work.
In this article you can read more about the design and the idea behind the container..
What can be used as a dispenser?
In everyday life, we recommend that you use smaller bottles that you already have, for example, a hand soap dispenser. However, remember to clean the dispenser before you refill it with new products. Our containers are designed so that you can easily transfer the products to pump or spray bottles.
You can simply pour the contents of the På(fyll) container into smaller dispensers that you can have on display. Maybe you already have some nice dispensers at home that you can reuse? You can put the container away until you need to refill the dispenser again.
During Autumn 2023, we will be able to offer På(fyll) dispensers.
What is the container made of?
The container itself is made of High Density Polyethylene (HDPE) while the cap is made of Polypropylene (PP).
How do you order På(fyll)?
You order the products you need from us. We deliver the products in our specially designed, reusable containers (900 ml or 2000 ml) to your home. When you need a refill, we pick up the containers at the same time as we deliver the refill, clean them, refill them, and deliver again.
How do you pay for På(fyll)?
You can quickly and easily pay with Vipps for everything you order. We believe it shouldn't cost more to live more sustainably. Therefore, our prices are at the same level as comparable products in grocery stores.
How is På(fyll) priced?
We believe that living more sustainably should not be expensive. We don't aim to be the cheapest, but we will offer reasonable prices and we are constantly working to be at about the same level as other grocery stores. Since we have a circular service, which means that we not only deliver products to you, but also collect and reuse empty containers, it also becomes an additional cost that our competitors may not have. We do our best to take on this cost, so that you as a customer don't have to pay for it.
How much does På(fyll) cost?
Our prices are at about the same level as similar products in grocery stores.
How are the containers delivered/picked up?
The På(fyll) containers are delivered to your home, doormat or letterbox. When you need a refill, scan the QR code on the container and place your order directly online. You can use the cardboard box you received the refill in for returns. We will pick up the containers where you received the refill. The products are delivered and collected by Helthjem, which delivers to mainland Norway 6 days a week, and in some areas also on Sundays. All shipments with Helthjem have tracking, so you can follow the parcel all the way. You will receive an email from us when the products are delivered.
You can read more about På(fyll)'s deliveries here.
Do I need to be home when På(fyll) is delivered?
No, you don't need to be at home to receive or return the På(fyll) containers. In fact, our collection and delivery are completely contactless.
How much is shipping?
You get free shipping on orders over 349 kroner. For individual orders, the delivery cost is 39 kroner. Returns are always free.
What do I do if my order has not arrived?
Your order is delivered to your doorstep or in your mailbox, depending on what kind of housing and neighborhood you live in. Therefore, check that the address you provided is correct and check both the mailbox and the doorstep. If the order has not been delivered, you can contact Helthjem customer service at +47 400 64 009.
How is På(fyll) more sustainable than single-use plastic?
We continuously work on how we can make the service even better and more environmentally friendly. We have therefore chosen to deliver the products through Helthjem, an already existing collective transport for parcel deliveries that delivers newspapers, magazines, and packages all over the country. In this way, we do not put any additional strain on the environment.
But doesn't the gain get negated considering transportation?
We continuously work on how we can make the service even better and more environmentally friendly. Therefore, we have chosen to deliver the products through Helthjem, an already existing delivery service that delivers newspapers, magazines, and packages all over the country. In this way, we do not burden the environment any further.
What do you mean when you say På(fyll) is a circular service?
På(fyll) is a circular service since the products are delivered in reusable containers, which are designed to be easily used again and again. When they are worn out, they can be recycled and thus become new containers. In this way, we ensure the plastic's almost eternal life and help you reduce the use of single-use plastic.
You can read more about the circular economy here.